Frequently asked questions to help you buy a voucher, a gift box or an item - The Woodward
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, for use at our establishment The Woodward.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital format and sent immediately after your purchase. Enjoy the unique experience offered by our establishment, The Woodward.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order in our official The Woodward store.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at our establishment. Digital delivery is immediate and allows you to customize your box as you wish. Take advantage of this flexibility to offer a unique experience at our establishment, The Woodward.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different beneficiaries. Each box will be customized according to your wishes and sent immediately in digital format. Take advantage of this opportunity to offer unique experiences at our establishment The Woodward.
How do I create a group fund and invite people?
To create a group gift and offer a The Woodward gift box, select this option during your online purchase. You can then invite participants via email or a shareable link, and customize your gift box as you wish. Enjoy immediate digital delivery for a simplified gifting experience.
How can I choose the amount for a gift card?
You can freely choose the amount of the The Woodward gift certificate according to your budget and the recipient's preferences, whether it's for a stay, a spa treatment, or a gourmet meal.
How can I log in to my account?
To access your account on our website, go to the login page and enter your credentials. If you have lost your password, use the reset option available on the page. Enjoy your experience with The Woodward.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then click the 'Empty Cart' button at our establishment The Woodward.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to offer varied experiences to your loved ones. All the boxes will be included in your order and you can customize them as you wish, directly at The Woodward establishment.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our The Woodward website.
How do I purchase or give a gift box?
To offer a The Woodward gift box, choose the free amount, customize it with a message and complete your order. The recipient can then book their dates for a stay, a spa treatment or a gourmet meal at our The Woodward establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with a The Woodward gift check, the recipient can freely choose the experience they wish to have, whether it's a stay, a spa treatment, or a gourmet meal at our establishment, The Woodward.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on The Woodward's terms and conditions.
Is the gift box customer service reachable by email?
You can email us at the address listed on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay or gastronomic experience at our establishment, The Woodward.
Is the gift box customer service reachable by phone?
The Woodward's customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, The Woodward.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about our gift boxes. The service's opening hours are indicated on the contact page of our establishment, The Woodward.
Is there a dedicated customer service for gift boxes?
The Woodward's customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get help and personalized advice.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your The Woodward gift box. You will find information about its validity, booking, and the available services, such as a stay, a spa treatment, or a gourmet dinner, according to your preferences.
Is spa access included in my gift box?
Access to the spa may be included in your gift box depending on the options chosen. You can enjoy a spa treatment during your stay at our establishment, The Woodward.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a The Woodward gift box has access to the same services as other clients, whether for a stay, a spa treatment, or a gourmet meal, according to their preferences and the availability of The Woodward establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You can enjoy a stay, a spa treatment, or a gourmet lunch or dinner according to your preferences, at our establishment The Woodward.
Is parking included in my gift box?
The Woodward gift box does not include parking. To fully enjoy your stay, check the available parking options at The Woodward establishment.
Is breakfast included in my gift box?
Breakfast is not included in The Woodward's gift packages. To enjoy this service, you can book it as an additional option when reserving your stay.
Is special attention given to the recipient of a gift box?
The recipient of a The Woodward gift box can book their dates with the establishment and enjoy them according to their preferences, whether for a stay, a spa treatment, or a gourmet meal. The establishment ensures that the experience is pleasant and personalized according to the wishes of the lucky The Woodward recipient.
Is a welcome drink included in my gift box?
The availability of a welcome drink depends on the conditions of your gift box. You can enjoy this gesture during your stay at our establishment, The Woodward.
Should we bring towels to the Spa?
The establishment The Woodward provides towels during your stay at the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to their preferences, whether it's for a stay, a spa treatment, or a gourmet meal, at our establishment The Woodward.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. Delivery is immediate in digital format, and you can customize your gift boxes as you wish. All gift boxes are offered at the best price and directly from our establishment The Woodward.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the order volume at The Woodward.
Do you offer an advantageous and personalized solution for works councils (CSE)?
The Woodward offers advantageous and customized solutions for employee committees, with preferential rates and customization options tailored to your needs.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update the details online via your account or by providing us with your order number and the new information. Changes are possible according to the conditions of The Woodward.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary depending on the establishment, but you can leave a review after using your gift box at our establishment The Woodward.
How can I contact the store?
For any questions regarding your gift box, you will find the necessary information directly on our website. Recipients can book their dates at the establishment and enjoy their experience according to their preferences, at our establishment The Woodward.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the chosen experience. For a gastronomic lunch or dinner, elegant attire is recommended, while casual wear is acceptable for a stay or spa treatment. This information is valid in our establishment The Woodward.
From what age can I get a treatment?
The minimum age to receive a spa treatment at The Woodward is generally 16 years old, but it is advisable to check the specific conditions at the time of booking.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at The Woodward establishment.
How can one access the hotel from the airport?
To access The Woodward from the airport, you can choose to take a taxi or use public transportation. The hotel is located at Quai Wilson, on the shores of Lake Geneva, in Geneva.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured in our establishment The Woodward.
Are pets allowed in the establishment?
The Woodward accepts pets, subject to the specific conditions of the establishment.
Where can I find the menus?
The menus of The Woodward in Geneva are available on the establishment's official website. You can view them to plan your stay, gastronomic lunch, or dinner at our hotel, The Woodward.
What are the hours of operation?
The Woodward's hours in Geneva depend on the services chosen for your gift box, whether it's for a stay, a spa treatment, or a gourmet meal. The establishment is located on Quai Wilson, offering a panoramic view of Mont Blanc, and offers various experiences according to your preferences. To fully enjoy your gift box, you can book your dates directly with The Woodward establishment.
Is there parking available near the establishment?
The Woodward does not have private parking on site. However, several public parking options are available near The Woodward establishment.
What are the delivery methods for gift boxes/vouchers?
The Woodward gift boxes can be sent immediately by email or by mail according to your preference. The recipient can then book their dates directly with the establishment.
Is postal delivery offered?
We offer mail delivery of our gift boxes. The lucky recipient can book their dates at the establishment and enjoy their gift box at The Woodward.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, spa treatments, or gourmet meals at our establishment The Woodward.
Is the gift box available in physical format?
The Woodward gift box is available in a physical format, but you can also choose a digital version for immediate delivery. You can customize your box to your liking and benefit from advantageous rates directly from The Woodward establishment.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and neat packaging, for a pleasant unboxing experience. You can choose and customize your box according to your preferences, with the assurance of an immediate digital delivery. Enjoy this beautiful gesture to offer at our establishment The Woodward.
Is the gift box available in a digital format (e-gift box)?
You can choose to send your gift box immediately in digital format via email, allowing for instant delivery. The recipient can then book their dates directly with The Woodward establishment.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is sent in digital format, immediately after your purchase, at our establishment The Woodward.
Do you deliver gift boxes internationally?
The Woodward gift boxes can be delivered internationally. Shipping costs and times vary depending on the destination. You can choose to send your gift box in digital format for immediate delivery.
What are the delivery times for gift boxes by mail?
The Woodward gift boxes are sent by mail within 2 to 3 business days after the order. The delivery is immediate in digital format. You thus benefit from fast and flexible delivery according to your preferences, at our establishment The Woodward.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. Delivery is immediate in digital format, and you can customize your box to your liking at The Woodward.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can choose and customize your box according to your wishes, with secure payment directly to The Woodward establishment.
How can I track my order?
To track your The Woodward gift box order, log in to your account on our website. Your The Woodward gift box is sent immediately in digital format, allowing you to give it without delay.
Can I receive my gift box by email or mail?
Your The Woodward gift box can be sent by email or by mail, depending on your choice. Digital delivery is immediate, while mail delivery follows standard postal times. You customize your gift box as you wish and benefit from the best rate by booking directly with The Woodward establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. The gift box is sent in digital format immediately, allowing you to offer it right away. Enjoy this unique experience at our establishment The Woodward.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your The Woodward gift box remains valid for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your The Woodward gift box depends on the establishment's conditions. You can enjoy your box for a stay, a spa treatment, or a gourmet meal according to your preferences.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of The Woodward establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Beneficiaries can book their dates at the establishment and enjoy their experience according to their preferences, at our establishment The Woodward.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible depending on availability and the conditions of The Woodward establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for gift box reservations depends on the specific conditions of The Woodward establishment.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible depending on the availability of the establishment. Specific terms are indicated at the time of booking at our establishment, The Woodward.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a stay, a spa treatment, or a gourmet meal at our establishment The Woodward.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
The Woodward offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover the available offers directly on our online site.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Our gift boxes are perfect for celebrating birthdays, gatherings with friends, or other special occasions. You can choose a box for a stay, a spa treatment, or a gourmet dinner according to the recipient's preferences. Explore our selection to find the ideal offer to give at our establishment The Woodward.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Woodward gift boxes are official and guaranteed without intermediaries. You pay the best rate directly to the establishment, with a secure payment. The lucky recipient can book their dates at The Woodward establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes are the same as those available on-site at The Woodward, namely stays, spa treatments, or gourmet meals. The recipient can freely choose their reservation dates and fully enjoy the experience offered by our establishment, The Woodward.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and conditions of The Woodward establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a The Woodward gift box. You thus benefit from the best rate directly from the establishment.
Is online payment secure?
The online payment for your gift box is entirely secure to ensure the protection of your banking data. You thus benefit from the best rate directly from The Woodward establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at our establishment, The Woodward.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our The Woodward gift boxes are designed to offer a unique experience, but they are not specific to a particular establishment. Each box allows you to enjoy an overnight stay or a meal at our establishment located in the heart of Geneva, with a panoramic view of Mont Blanc.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of your gift box at The Woodward.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. This ensures an immediate digital delivery, with the guarantee of paying the best rate directly to the establishment The Woodward.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their purchases of The Woodward gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for The Woodward gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The Woodward gift boxes allow you to book stays, spa treatments, or gourmet meals according to the recipient's preferences.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and goes directly to The Woodward establishment.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account for simplified tracking of your order at The Woodward.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate by purchasing directly from The Woodward establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment, The Woodward.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly to the establishment The Woodward.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of The Woodward establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box by adding a message during your order. This message will be included with the box to add a unique touch to your gift at The Woodward.
Can we add options to your gift box offers?
The Woodward gift boxes can be customized to your liking, with a free amount to choose to offer a tailored experience to your loved ones, whether it's for a stay, a spa treatment, or a gourmet meal at our establishment, The Woodward.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize your order online to your liking, with immediate digital delivery. Enjoy this extra touch to enhance your gift at our establishment, The Woodward.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message for a special occasion like a birthday or a wedding. Choose and personalize your box to your liking to offer a unique experience in Geneva at our establishment The Woodward.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box is possible according to the purchase conditions. These conditions are specified at the time of purchase and depend on the availability of our establishment The Woodward.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The sending is done in digital format for immediate use in our establishment The Woodward.
Can partially used gift boxes be refunded?
Partially used The Woodward gift boxes cannot be refunded. The beneficiary can book their dates at the establishment and fully enjoy their experience according to their preferences.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a The Woodward gift box for another of equal or greater value, according to the terms of use specified at the time of purchase. The recipient can choose to book a stay, a spa treatment, or a gourmet meal according to their preferences, directly with The Woodward establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The Woodward gift box cannot be exchanged or refunded as it is a service. Once purchased, it is valid for a reservation at our establishment, The Woodward.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on The Woodward's terms of sale. These terms are specified at the time of purchase and may vary depending on the type of box chosen.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process the request quickly according to The Woodward's establishment conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a The Woodward gift box depends on the general terms and conditions of sale that you will find on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
The Woodward gift box must be used before its expiration date. If this date is exceeded, the box can no longer be used. We invite you to check the validity conditions at the time of purchase to anticipate any eventuality.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of The Woodward establishment.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with The Woodward establishment, whether for a stay, a spa treatment, or a gourmet meal.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are determined by The Woodward's general terms and conditions of sale.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Woodward gift boxes are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment and enjoy their experience according to their preferences, whether for a stay, a spa treatment, or a gourmet meal.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check the available dates when making your reservation at our establishment, The Woodward.
Is booking with a gift box subject to availability?
The reservation with a The Woodward gift box is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as soon as possible. The lucky recipient can choose between a stay, a spa treatment, or a gourmet lunch/dinner according to their preferences, directly with The Woodward.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to access your account to manage your The Woodward gift boxes.
Do I need the gift box number to make a reservation with a gift box?
To book with a The Woodward gift box, you will need the number of your gift box. This number is required to validate your reservation at our The Woodward establishment.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. You can book your dates directly with The Woodward.
Can I use my gift box on holidays?
The use of your gift box at The Woodward can be done on holidays, subject to the establishment's availability. To make the most of it, it is advisable to book in advance, whether for a stay, a spa treatment, or a gourmet meal, according to your preferences.
Can I freely choose my dates with a gift box?
With a The Woodward gift box, you can book your dates according to the establishment's availability. The recipient can choose their stay dates, spa treatments, or gourmet meals based on the available slots at The Woodward.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with The Woodward establishment.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your The Woodward gift box. The establishment is located at Quai Wilson in Geneva, on the shores of Lake Geneva, and offers a panoramic view of Mont Blanc.
Can I make a reservation by email with my gift box?
Email reservation with your gift box is possible according to the conditions of The Woodward establishment. You can book your dates directly with the hotel to enjoy your stay, spa treatment, or gourmet dinner.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of The Woodward establishment.
Does my gift box cover the entire service?
Your The Woodward gift box covers the chosen service, whether it's for a stay, a spa treatment, or a gourmet meal. Any additional charges or non-included options are your responsibility. You can book your dates directly with The Woodward establishment.
Is my gift box personalized?
Your The Woodward gift box is personalized with the recipient's name indicated at the time of purchase. It cannot be modified afterwards.
Can my gift box be used all at once?
Your The Woodward gift box can be used in one go for a stay, a spa treatment, or a gourmet meal, depending on your preferences.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a stay, a spa treatment, or a gourmet meal at our establishment, The Woodward.
Is my gift box valid in only one establishment?
Your The Woodward gift box is valid for use at our establishment in Geneva, whether it's for a stay, a spa treatment, or a gourmet meal. You can choose the date that suits you and fully enjoy the experience offered by The Woodward.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of The Woodward establishment.
Can someone else use my gift box?
The Woodward gift box is personalized and reserved for the exclusive use of the designated beneficiary. It can only be used by this person for a stay, a spa treatment, or a gourmet meal at our establishment, The Woodward.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be required when using your gift box depending on the services chosen. The terms are specified at the time of booking at our establishment The Woodward.
Is an ID required upon arrival when using a gift box?
Upon your arrival at The Woodward, you may be asked to present an ID to validate your reservation made with a gift box. The establishment is located at Quai Wilson in Geneva, offering a panoramic view of Mont Blanc, and has been redesigned by the architecture firm Pierre-Yves Rochon.
Do you accept pets?
The presence of pets in our establishment, The Woodward, depends on the reservation conditions. We invite you to check the terms directly when making your reservation for your stay or experience.
How do I proceed with reserving my gift voucher?
To use your gift voucher, book your dates directly with The Woodward according to your preferences, whether for a stay, a spa treatment, or a gourmet meal.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly with our establishment The Woodward.
Is my gift card divisible? Can I use it multiple times?
Your The Woodward gift check can be used in multiple occasions, subject to availability and the reservation conditions of The Woodward establishment.
What are the check-in and check-out times?
The check-in and check-out times are specified when you book your stay at The Woodward. They are usually set at 3 PM for check-in and 12 PM for check-out, but may vary depending on availability and the specific conditions of your reservation.
What services are included in a gift certificate?
With a The Woodward gift voucher, you can enjoy a stay, a spa treatment, or a gourmet lunch or dinner according to your preferences. The services vary depending on the chosen box set and must be booked directly with The Woodward establishment.
What is the difference between a gift box and a free amount voucher?
A The Woodward gift box allows you to choose from predefined experiences like an overnight stay or a meal, while an open amount voucher offers the freedom to pay for a service according to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to offer a stay, a spa treatment, or a gourmet meal at our establishment The Woodward.
How do I use a gift box during booking?
To use your The Woodward gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their dates for a stay, a spa treatment, or a gourmet meal according to their preferences, at our The Woodward establishment.
Can the gift box be transferred to a third party?
The Woodward gift box can be given to a third party. Simply enter the recipient's name during checkout to have the box transferred in their name.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a The Woodward gift box is possible according to the conditions specified at the time of purchase. The lucky recipient can book their dates at the establishment and fully enjoy their experience.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment The Woodward.
What is the validity period of a gift box?
The validity period of a The Woodward gift box is generally 1 to 3 years. The lucky recipient can book their dates at the establishment and fully enjoy their experience, whether it's for a stay, a spa treatment, or a gourmet dinner, according to their preferences. Take advantage of the immediate digital delivery of your gift box for quick and flexible use at our The Woodward establishment.
Are children allowed?
The Woodward welcomes children. Located in the heart of Geneva, the establishment offers an ideal setting for a family stay with a panoramic view of Mont Blanc. Enjoy this unique experience at our hotel-restaurant The Woodward.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of your gift box can use the value of the box for a stay, a spa treatment, or a gourmet meal at The Woodward. If the amount of the box is not fully used, the remaining balance cannot be refunded. In case of exceeding the amount, an additional payment will be required according to the conditions of The Woodward establishment.
Is the spa access private?
Access to the spa at The Woodward in Geneva is included with the gift boxes, allowing the lucky recipient to fully enjoy this relaxing experience.
What types of gift boxes do you offer?
We offer gift boxes for stays, spa treatments, or gourmet meals at The Woodward in Geneva. Recipients can choose their dates and enjoy the experience of their choice, with a panoramic view of Mont Blanc.